Privacy Policy

At Ekene Dili Chukwu (Nig) Ltd ("EDC", "we", "our", or "us"), we recognize that protecting your personal information is paramount. This Privacy Policy outlines how we collect, use, store, disclose, and protect the personal data of our passengers, cargo clients, website visitors, and mobile application users.

This policy is framed in strict compliance with the Constitution of the Federal Republic of Nigeria, the Nigeria Data Protection Regulation (NDPR), and the Nigeria Data Protection Act (NDPA). By engaging with our transport services, visiting our terminals, or utilizing our digital platforms, you consent to the data practices described in this Privacy Policy.

To provide seamless intercity travel, logistics, and charter services, we collect various categories of personal and transactional information. This information is gathered when you book a ticket, register an account, interact with our customer service team, or dispatch cargo.

We process your personal data under lawful bases recognized by Nigerian data protection legislation, including the fulfillment of a contract, compliance with legal obligations, and our legitimate business interests. Specifically, your data is utilized for the following purposes:

• Service Delivery: To process ticket bookings, issue valid boarding passes, manage seat allocations, and execute safe passenger transit across our nationwide network.
• Logistics & Tracking: To facilitate cargo dispatch, monitor parcel transit status, and ensure accurate delivery to designated recipients.
• Customer Support: To respond to inquiries, process refund or rescheduling requests, and resolve service-related grievances.
• Safety & Regulatory Compliance: To maintain mandatory passenger manifests for law enforcement and regulatory authorities in the interest of public safety.
• Marketing & Communications: To send promotional offers, service updates, and holiday travel alerts, provided you have opted in to receive such communications.

EDC does not sell, trade, or rent your personal information to third parties. However, we may share your data with trusted partners and statutory entities under strict confidentiality agreements:

• Payment Processors: Certified financial gateways and commercial banks to facilitate secure online transactions and ticket purchases.
• Regulatory Authorities: Government agencies, law enforcement bodies, or transport regulators when mandated by Nigerian law or required for national security and public safety.
• Technology Service Providers: Cloud hosting vendors, IT maintenance firms, and SMS gateway providers who assist in operating our digital infrastructure.

We implement robust administrative, technical, and physical security measures—including data encryption, secure server protocols, and access control restrictions—to safeguard your personal information against unauthorized access, loss, alteration, or unlawful disclosure.

Personal data is retained only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal, tax, or accounting requirements, or resolve disputes. Once data is no longer required, it is securely deleted or anonymized.

As a data subject under Nigerian data protection laws, you are entitled to specific rights regarding your personal information, including:

• Right to Access: You may request copies of your personal data held by EDC.
• Right to Rectification: You have the right to correct inaccurate or incomplete personal information.
• Right to Erasure: You may request the deletion of your personal data under specific circumstances.
• Right to Object/Restrict: You can object to the processing of your data for direct marketing or request processing restrictions.
• Right to Data Portability: You have the right to receive your data in a structured, commonly used format.

To exercise any of these rights, please contact our Data Protection Officer at privacy@ekenedilichukwu.com.ng.